The manufacturer uses all-natural material, and as so, the material will have natural variations in its coloration from plank to plank. Even though it makes every effort to match color consistency as close as possible, the manufacturer is not responsible for all planks being identically matched. In the event that the color consistency is not to your satisfaction, you are free to return the plank back to the manufacturer in the same condition as you received it and your order will be refunded. There will be no restocking fee, but you will be responsible for all shipping expenses. Additionally, the manufacturer is not responsible for any costs or expenses incurred during installation or removal of defective pieces due to warping, splitting or any other reasons.

Installation

The manufacturer recommends that you hire a qualified woodworking professional for home installation, but it's not beyond the pail to do it yourself. This bamboo material is an absolute joy to work with, and if you take your time (remember -- measure twice, cut once), installation can be a very satisfying and rewarding experience.

For kitchen island installation, you need to properly glue two pieces together (if you want to make the island over thirty inches wide). Installation is a breeze; all you need is a few pipe clamps and some high-grade, two part epoxy (the West System is recommended), a router and a belt sander. The factory edge needs to be trued-up before glueing; this is accomplished by clamping a straight edge (angel iron or a very straight board) to the top as a guide for your router. So you can trim off just a hair, use a new or very sharp straight bit for this procedure. Repeat this for the opposite edge. Test for straightness by dry clamping the planks together, and make sure no gap is visable. As an option you can use biscuits or dowels in the two adjoining faces to make the seam stronger, if this is not above your skill or comfort level.

No matter what, always dry run (no glue) the clamping procedure to help anticipate potential problems. If possible, clamp on a flat concrete floor (ie; the garage).  tape a thin sheet of plastic down. Use caution as so the plastic does not creep from the bottom into the glue seam during clamping, as the pipe clamps have a tendancy to bow the planks up from either end. To prevent such problems from occuring, you can use a downward force, such as a simple 2' x 4' wedged from the ceiling properly placed on three or four strategic spots on the planks.

Let dry overnight, or longer, then simply belt sand the seam flat. Be careful to keep the sander moving in a figure eight motion and avoid bearing down as so not to create dips or valleys.when the two surfaces are even swicth to a orbital hand sander Keep the planks well lit at all times; the use of bright shop light off to one side helps with this task.

Start with either a 80 or 100 grit paper and slowly work up to a fine grit. Always sand out the scratches before changing grits. Bamboo is a very hard surface and scratches will show up later with finer sanding, so take your time. Continue the process; sand as fine as you can, as the material really comes to life with fine sanding. The manufacturer recommends sanding as high as 400 grit, as it highlights all the tiny pores and the culm node joint -- you won't regret it. Free to call and ask for advice, as our technicians are more than willing to field questions.